The producers of the CBS drama “Reckless” knew who to contact when they needed hardware that would make the doors in their sets look as genuine as possible. They called Foxworth Decorative Hardware in Mount Pleasant, a local business with a sterling reputation for serving the needs of Lowcountry contractors and homeowners.
“They sent me pictures of what they wanted and said they needed it yesterday,” Rob Reilly, vice president of sales and operations, explained. “They called Friday at 3 p.m. We placed the order and they had what they needed by 11 a.m. Saturday.”
Foxworth Decorative Hardware is more than just a supplier for hit TV shows, of course. The business, started in downtown Charleston by Colonel Gene Foxworth, has been in Mount Pleasant since 2005. It is currently located just off Coleman Boulevard on Lucas Street, behind Page’s Okra Grill.
Today, the business is run by Foxworth’s daughter, Christine Foxworth Reilly, who can rely on 35 years of experience in the industry. She and her husband Rob agree that the main reason for their success is their own brand of customer service. “Whether they’re buying two knobs or a whole house, they get the same attention from us,” Rob stated. “We even service items we didn’t sell. We know they’ll come back if they need something else. There’s nothing more important than customer service.”
In addition to door hardware, Foxworth Decorative Hardware sells bath accessories, vanity mirrors, heat and air registers, switch plates, door knockers and doorbells of all shapes and sizes and an item almost anyone would be happy to have when Lowcountry temperatures begin to drop: towel warmers. Foxworth Decorative Hardware also offers a wide range of unusual pulls and knobs, including those shaped like seashells, starfish, frogs and various other denizens of the land and ocean. In addition, the business carries several hard-to-find lines, such as handmade
“Hardware is the jewelry of your home,” Christine commented. “People can find things on the Internet, but they can come in here and see, touch and feel all the lines we offer. They can check out a knob or two and take them home. If they don’t work, they can bring them back and go on to their next choice.”
Foxworth Decorative Hardware’s customer service extends beyond the confines of the store on Lucas Street. Within a 90-mile radius, Rob will visit a home and help its owner decide which hardware would work best. The Reillys work with contractors, interior designers and individual homeowners to make sure their customers are happy with the look of their hardware. They install everything they sell, and they’re open on Saturdays, which is unusual in the industry.
“We help people navigate through the end of the building process,” Christine said. “And along the way, we make a lot of new friends.”
Foxworth Decorative Hardware is located at 304 Lucas St. in Mount Pleasant. For more information, visit www.foxworth-hardware.com or call (843) 881-0827.